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US Banking Channel Forecast: How shifting consumer habits and the coronavirus...
Summary List PlacementThe pandemic has unleashed a surge of digitization in banking—a trend set to continue even in the post-pandemic era. Stay-at-home orders and a desire for contactless service...
View ArticleFour Impediments to CX Excellence
Summary List PlacementCustomers' expectations around experience are changing.94% US consumers ages 18 and older surveyed in May 2020 by Qualtrics' XM Institute described themselves as very likely to...
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Social Commerce 2021: Social media and ecommerce convergence trends brings...
Summary List PlacementThe immediacy and convenience of online shopping has led to massive growth in ecommerce—and social distancing and stay-at-home orders amid the coronavirus pandemic further...
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See the forces driving digital transformation in the insurance business
Summary List PlacementInsurers have long lagged behind other industries when it comes to digital capabilities, but industry disruption is nearing a tipping point where incumbents either catch up or...
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Sports gambling opportunities for marketers
Summary List PlacementThe legalization of sports gambling in more than 20 US states has opened new business opportunities, and potential pitfalls, for broadcasters and streaming services that seek to...
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THE PAYMENTS ECOSYSTEM: The biggest shifts and trends driving short- and...
Summary List PlacementThis is a preview of The Payments Ecosystem research report from Insider Intelligence.Purchase this report.Insider Intelligence offers even more consumer coverage with Payments...
View ArticleThe Future of Fintech: AI & Blockchain
Summary List PlacementSweeping global regulations, the growing penetration of digital devices, and a slew of investor interest are catapulting the fintech industry to new highs.Of the many emerging...
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Chatbots 101: How AI is Fueling the Disruptive Force in Customer Relations
Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry...
View Article[FREE SLIDE DECK] Accelerator Snapshot: Wells Fargo
Summary List PlacementA number of major banks have launched fintech accelerator programs in recent years, likely in response to the need to introduce new digital financial services.In accelerator...
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PPP SMALL BUSINESS LOANS: How $525 billion in coronavirus-linked loans were...
Summary List PlacementIn April, the US government launched the historic Paycheck Protection Program (PPP) to provide financial assistance to small businesses struggling amid the coronavirus pandemic. A...
View ArticleIdentify which digital banking features and categories are most valuable to...
Summary List PlacementOur inaugural UK Neobank Competitive Edge Study puts a spotlight on digital-only banks' key mobile features, a crucial element of their explosive rise.Leveraging data from our own...
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XR Technologies and Trends: Pandemic ushers in immersive experiences
Summary List PlacementThe pandmic has pushed XR, including a variety of VR and AR use cases, beyond gaming and entertainment.Do you work in the Tech industry? Get business insights on the latest...
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Apple's state ID feature might catalyze Apple Pay use and bolster ecosystem...
Summary List PlacementResidents in eight states, including Arizona, Connecticut, and Georgia, will soon be able to add their state IDs and driver's licenses to the Apple Wallet, Apple confirmed in a...
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Insurify scores $100 million as online insurance shopping takes center stage
Summary List PlacementThe US-based insurance comparison platform netted a $100 million Series B mega-round led by Motive Partners, per BusinessWire.Insurify calls itself a virtual insurance agent—it's...
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Revolut is targeting billions in new revenue before IPO
Summary List PlacementUK neobank Revolut is trying to increase its revenue into the "few billion dollars" range in order to go public successfully, founder and CEO Nik Storonsky told Bloomberg...
View ArticleKey credit card recovery tactics
Summary List PlacementIn "Credit Cards' Recovery Tactics," a selected chapter from our full "Credit Cards in the Next Normal" report, we examine to what extent the pandemic halted credit card...
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Facebook will experience its slowest US user growth ever in 2021
Summary List PlacementIn 2021, the number of monthly Facebook users in the US will increase by less than 1% year over year, the platform's lowest annual growth rate to date. Much of this deceleration...
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Forecast eCommerce trends predicted for Amazon will beat expectations in 2021
Summary List PlacementAmazon's US ecommerce sales will grow by 15.3% this year to $367.19 billion after a meteoric 44.1% rise in sales during 2020.Ecommerce sales at many of Amazon's...
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The Death of Cash
Both globally and in the US, the payments ecosystem is evolving. Summary List PlacementTwo related trends: the slow death of cash and the fast rise of digital payments, are transforming how consumers,...
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Advertising for Latin American brands are pursuing more diversity in campaigns
Summary List PlacementLatin America is a region of many paradoxes. It is home to one of the world's most racially diverse populations, yet many groups remain underrepresented or stereotypically...
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